Jen Piccotti got her start in property management in 2000 and has spent the last two decades listening to, learning from, and finding solutions for multifamily residents, employees, and executives. As the Chief Learning Officer of Swift Bunny, she has the opportunity to connect the dots between data, performance, and progress. Her clients and audiences, alike, consistently report their time with Jen consistently results in a competitive edge and practical next steps.
Jen brings a unique 360-degree view of the multifamily housing industry as a result of her work experience beginning with her role as Quality Manager with Shea Properties; her in-depth experience interpreting resident feedback data with SatisFacts Research and ApartmentRatings.com; and now analyzing and gaining insights into employee feedback with Swift Bunny. Jen is a frequent presenter at key industry events, such as NAA Apartmentalize, NMHC Optech, AIM, Multifamily Social Media Summit, Canada’s Landlord WebCon, and United Kingdom Apartment Association BTR Fayre, sharing the latest trends in employee engagement, customer satisfaction, leadership development, and reputation management. She holds a Master of Science in Quality Assurance from California State University.