| The Apartment All Stars Present: 2008 Edition |
 Don't miss this comprehensive seminar that helps you improve the four most important aspects in property management: Leasing, Marketing, Resident Retention and Service. Designed for both experienced and new property management professionals, our speakers share their innovative ideas, quality information and management experience to help you increase lease-ups and improve your management goals. All new information in 2008 means, once again, that you will be part of the most talked-about seminar series in Property Management history. The Apartment All Stars provide ideas in sales, service, marketing, and management in a series of seminars throughout the U.S. and Canada. The Apartment All Stars National Tour, the most successful multifamily educational tour in the industry today, is sponsored by a team of carefully vetted property management service providers. “We bring together some of the most respected educators and consultants in the industry to inspire, teach, and encourage property management professionals and owners across the country,” said award-winning consultant and All Star presenter Lisa Trosien. For five years, the Apartment All Stars have been touring cities in the U.S. and Canada providing seminars to apartment managers. The Apartment All Stars specialize in professional speaking and marketing consulting for the apartment management industry. To date, the organization has raised over $250,000 for NAA affiliates nation-wide. Professional speakers include Kate Good, Lisa Trosien, Jennifer Nevitt Casey, Mindy Williams, Bill Nye, Toni Blake and Jackie Ramstedt. |
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Leasing: How to sell to anyone!
Regardless of your company's level of technology, there are some skills you have to master to be a true Leasing Professional! In this fast paced, highly interactive session, you'll learn about what strengths you have as well as your weaknesses - and best of all, you'll learn how to capitalize on the strengths and overcome the weaknesses! Learn to take your leasing to a higher level than ever before with exercises that will open make you open your eyes and have fun at the same time. We'll even cover some typical prospects and how to work with them - like "Gen Y's Mom and Dad", "Male/Female Couple" and "Together, But Looking Separately". We promise to take your leasing to a higher level!
Marketing Without Make Believe
Isn’t it odd to see properties put state-of-the-art fitness center when it’s a dumb bell set? What about saying it’s a resort when it really is an old worn out property with worn out team members. Marketing is about being real and being on top of what others are doing, then doing it much, much better. There is so much mistrust by our residents and rightly so. This program will give you all new campaign ideas/slogans to use on your banners and on your web site. It will also help you look at the community the way your skeptical resident does and give you the microscopic view. With all this information, you will go back to your site with a new vision for your marketing efforts.
Service 2008
A 360-degree view to help you succeed in property management.
We all know customer service excellence gives you the competitive advantage you need to survive in today's tough business climate. How you handle your customers can directly affect your occupancy numbers. This service seminar will teach you practical ways to hold on to your valuable customer base and win repeat business.
The seminar is ideal for Regional Managers and On Site Managers looking for Leadership and Management Excellence through better service in 2008.
You will learn how to:
- Create a more smoothly-running service environment.
- Develop the skills necessary to exceed customer expectations.
- Learn how to serve your customer better.
You'll also explore easy tips to...
Learn how to incorporate better service techniques in the:
- Sales process (more leases)
- Marketing process (more prospects)
- Resident Retention process (more referrals)
- Maintenance process (more renewals)
And for your growth as an employee...
Learn how to incorporate better service techniques to:
- Serve your boss better.
- Serve your team members better.
You'll take back inexpensive, easy-to-implement strategies to improve service. This session is a must for people planning to succeed in today's ever-changing property management environment.
Resident Retention: The 10 Point Retention Program
Maximize the value of your apartment community by maximizing your ability to retain customers. The concept is the same in any business, your existing customers are the life of your business. This program will show you the best strategies for retaining residents and even raise rents! We will look at new communication tools which will show your customers how much you appreciate them and want them to stay for years to come. As a result of this program you will walk away with ideas and strategies to improve retention performance.
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